An astonishing fact is that users value digital services much higher than public network providers presume they are worth. No wonder, users are not trusting of public service providers’ ability to serve their needs. On the contrary, they build the networks themselves or rely on system integrators and others to build them for their needs. The premiums that users are willing to pay are in excess of 15 percent over the price public networks believe they will pay as shown below
Source: Capgemini Research
